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Community / support / DioException [receive timeout] error when uploading
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Hi. When I updload folders to my Cubbit bucket the Err tab on the Transfer section shows the following error on let's say 30% of the files that the folder contains: "DioException [receive timeout]: The request took longer that:0:00:40.000000 to receive data. It was aborted. To get rid of this exception, try raising the RequestOptions.receiveTimeout above the duration of 0:00:40.000000 or improve the response time of the server." I click on Retry and then around 70% of the files that had failed to upload end up successfuly uploading. So I have to keep on hitting Retry for several times until all the remaining files are uploaded. Is there anything I can do on the App or on the Cubbit settings to minimize those errors?
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Hi, we're aware of this issue and annoyed ourselves we can't handle it sooner. In a future version in a next few weeks there will be an option to increase the timeout value which shall reduce chances of this error appearing. In a few months hopefully there will auto retry with exponential backoff, so even if it fails it will retry for you couple times, until it needs manual intervention. Thanks! (edited)
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Excellent! Thanks a lot!
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